Holiday To

Terms and Conditions

These terms and conditions are applied to everyone using this web site.
Web Travel Services Ltd is a limited company registered under company number 05098001 in England and Wales and whose registered office is situated at 106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP and in these terms and conditions here in after called The Company, We, Us, Ours.

The Company runs, operates and manages several web sites. The web site on which these terms and conditions are displayed is one of those web sites.  The web site which You are browsing and on which these terms and conditions are displayed is herein after called The Web Site. That term ‘The Web Site’ will include any pages and other web sites operated, managed or run by The Company and linked to The Web Site. 

You are a visitor user customer or browser of the web site either in person of when some other party is acting as your agent and here in after in these terms and conditions called You, Your, Customer or Consumer. These words shall also include the wider meaning of Consumer under The Package Travel, Package Holidays and Package Tours regulations 1992 to include any other party who may be a beneficiary of the service.

Any action involving using, visiting or browsing or accessing any information on The Web Site will be taken as Your consent to be subject to these terms and conditions and all visiting, usage, browsing of The Web site or accessing information from The Web Site shall be conditional upon Your acceptance of these terms and conditions.  

How you may contact us.
If you wish to contact Us then You will find contact details on the ‘contact us page’. If those are not sufficient for Your needs then please note the following.

Our business and head office address is Web Travel Services Ltd, 106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP.

Our enquiries e-mail address is

Our telephone number is 02920 026165

Our usual hours of business are Monday to Friday 9.00am to 5.30pm Saturdays 9.00am to 2.00pm.   

Book With Confidence

All the package holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.

Not every one is a member of ABTA.
The above applies only to services supplied by Web Travel Services Ltd and does not apply to services featured on The Web Site that are provided by any other company who may or may not be an ABTA member. Where We link to another web site operated by a third party We are not responsible for the content of those linked web sites and You are also warned that the owner or operator of that web site may not be an ABTA member. You should read the terms and conditions of that web site carefully.

The Package Travel, Package Holidays and Package Tours Regulations 1992.
Generally the package travel, package holidays and package tours regulations 1992 apply to packages holidays sold in the UK. In this agreement We call them the Regulations.

Under the Regulations a ‘Package is defined as, the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—

(a)  transport;

(b)  accommodation;

(c)  other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package,

Under the Regulations the ‘Organiser’ is defined as the person who, otherwise than occasionally, Organises Packages and sells or offers them for sale, whether directly or through a retailer.

We are not an Organisers of Packages and nor do We intend to act as Organisers of Packages as defined under the Packaged Travel, Package Holidays and Package Tours Regulations 1992. 

We do however display details regarding ‘Packages’ put together by Organisers on The Web Site. In some cases We act as agent for selected operators and Organisers.

Under the Regulations the ‘Consumer’ is defined as the person who takes or agrees to take the package ("the principal contractor") and elsewhere in the Regulations "Consumer" means, as the context requires, the principal contractor, any person on whose behalf the principal contractor agrees to purchase the package ("the other beneficiaries") or any person to whom the principal contractor or any of the other beneficiaries transfers the package ("the transferee"). If You ask us to purchase a Package on Your behalf then You will become a Consumer under the regulations.

Under the Regulations the Contract refers to the agreement linking the Consumer to the Organiser or as the case may be and agreement with the retailer.   

Our terms and conditions.
Some legal entities do act as organisers under the regulations and put together several components into packages. We are not one of those legal entities.

Some legal entities provide only single service components which may include examples such as accommodation, transport or some other ancillary tourist service. We are not one of those legal entities.

When You book a package or a component through Us then We act as agent only and You will be purchasing that package or component based on the booking conditions imposed by the principal offering that package or component.

We act as agent in arranging any bookings on Your behalf. We do not act as principal to any booking contract. Your booking contract is directly with the principal providing the service and will be subject to the terms and conditions imposed by that principal.

By signing a Booking Authorisation Form You agree that We act only as agent and that You are familiar with the terms and conditions imposed by the tour operator, organiser, packager or ATOL holder and You duly accept those terms or authorise Us to accept those terms on Your behalf.

We try to keep the Web Site informative, relevant and up to date however the world changes quickly. Everything mentioned on the Web Site is subject to availability.  If there is anything that You wish to rely on when making any booking then please check that detail, information or item is still correct at the time of booking.

Where We refer to prices these are indications only subject to availability and We try to keep these up to date. Where We promote/display holiday offers We try to keep these up to date. For correct prices supplement charges extra costs and total price You should check the details shown on Your booking form. Please note that any price shown on the Booking Authorisation Form is the price You will need to pay Us. Please note that there may be additional surcharges such as those relating to transportation costs, including the cost of fuel, duties, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports; and currency in relation to exchange rate variations (this is not an exclusive list).

We will tell You about possible surcharges however You are warned that these surcharges can change and are outside of Our control. Not all surcharges may be known at the time of booking. 

The tour operator, organiser or packager may allow for changes in price during the time between Your booking and the departure date. The Regulations contain certain rules over these changes. Where We are advised of any alterations then We shall advise You without undue delay and We shall act as intermediaries between You as clients and the principals in any subsequent negotiations.  

Please note that for certain journeys there are compulsory or advisable health precautions and vaccinations to be taken first.  These will be advised to You, as far as they are known before the booking contract is signed. Any health advice is given as general advice and You are advised to consult Your doctor who may decide that You require to take additional precautions or that certain precautions or journeys are not suitable for You. It is Your responsibility to see that You are fit enough to undertake Any journey or booking.

Please note that there may be certain visa, passport, entry and travel requirements for certain journeys. These will be advised to You as far as they are known before You sign the booking form. This advice is based on You holding a British passport. If that is not the case then You may need to make additional enquires. It is Your responsibility to make certain that You have the correct passport and visa documents in order to make any journey.

The Foreign and Commonwealth Office provide certain information to travellers which You are advised to make Yourself aware of. Their web site is This site presents details about Visas and health issues.

We would always strongly suggest that any person travelling should consider their insurance needs especially when travelling overseas.

Credit card charges.
If you are paying by credit card then we reserve the right to make an extra charge to cover the cost imposed on us by the credit card companies. This will be explained to You at the time of booking.

If you wish to cancel a booking then You need to tell Us so that We can cancel the booking on Your behalf.  We only accept cancellation instructions in writing for both Your and Our protection. We recommend You send a cancellation instruction by recorded delivery to make certain that it arrives. We can not action a cancellation request until We have received the written instructions to do so. We do not accept cancellation instructions over the telephone but You can always telephone Us to find out if We have received the cancellation letter.

When we take Your booking We will request either a deposit payment or the whole payment. This can vary with the type of booking and how close the travel or holiday departure date is.

If a deposit it paid then the balance must be paid in accordance with the booking conditions set out by the Principal.  We will remind You when the balance is due and will remind You again if the balance is not received by the due date. You will risk the principal cancelling the package or component if You do not pay the balance by the due date.

If We have reminded You as described above and You still fail to pay the balance within seven days of the last reminder then We reserve the right and You unconditionally give us the right to cancel any booking arrangements affected by that failure to pay the balance on the due date. All deposits and assurances connected with that booking arrangement will be forfeited and You will still retain any liability at Your cost for balances due to the principal and claimed by the principal whether such balance shall relate to the whole balance charge or a charge imposed by the principal because of the cancellation of the booking.  

Privacy and Data Protection Statement
In order to process Your booking and to ensure that Your travel arrangements run smoothly and meet Your requirements We need to use the information You provide (such as name, address, any special needs/dietary requirements etc).

We take full responsibility for ensuring that proper security measures are in place to protect Your information when it is held by Us.

We must pass the information on to the relevant suppliers of Your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to public authorities such as customs and immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in Your destination may not be as strong as the legal requirements in this country. We will not however pass any sensitive information onto any person not responsible for part of Your travel arrangements. This applies to any sensitive information that You give to us such as details of any disabilities, or dietary or religious requirements.

If We cannot pass this information to the relevant suppliers, whether in the EEA or not, We cannot provide Your booking. In making this booking, You consent to this information being passed on to the relevant persons.

Once Your information is passed on to the supplier of Your travel arrangements (such as Your tour operator) the use of the information will be subject to their own data protection policy. You may find copies of this policy in the tour operators brochure or You may request it from Us.

You have the right to see personal data (as defined under the Data Protection Act) that We keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: The Data Controller, 106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP.
Web site availability.

This web site where it displays information is provided as an information society service where You are the recipient who has requested the service or You are requesting the service on behalf of another.
Where We display information We do not warrant the accuracy or validity of such information. We display such information as it is given to Us without question validation or amendment however We will not display information We know to be inaccurate or incorrect or misleading. We accept no liability or responsibility for the information We display provided that We have displayed such information as it was provided to Us or as a reasonably correct précis of such information provided and that We do not knowingly display misleading incorrect or inaccurate information.

It is agreed between the parties that We have no liability if Our web site in whole or in part is not operable or if it is down for any reason whether caused by our negligence or not.

Where You request the service on behalf of another then by requesting such service You confirm that You have full authority to provide information on behalf of that other person or legal entity, to warrant that such information is true and correct and You have full authority to commit that person or legal entity to any contract or agreement entered into on this web site.  Where You request that service on Your own behalf then by requesting such service You confirm that any information You provide is true and correct and You have full authority to enter into any contract You enter into on this web site.

Where You provide Us with an address telephone number facsimile number or e-mail address then You warrant that such method of communication is suitable for Us to Use and You warrant that method of communication can be used for personal and or sensitive information and or for communication purposes connected with any contract or service. 

This web site and any information contained on it have been provided for Customers who are travelling from the United Kingdom and are assumed to be British residents with British Passports. The information and services provided by on or through this web site may not be suitable or may change for those outside of the United Kingdom or who are not British residents or do not hold a British passport.

You agree that Your use of this web site does not confer to You any rights in relation to copyright, trademarks, or the commercial use, of the content of this web site.

You agree and acknowledge that all copyrights, trademarks, intellectual property rights, design rights, patents, know how, trade and business names in this web site belong to, and are vested in The Company or are used by Us under licence or agreement.

All intellectual property rights that may exist now or in the future in respect of anything  contained in or through or via this web site remain the in intellectual property  of The Company or of persons or legal entities from whom The Company has a license or an  agreement to use/display such intellectual property.  No license agreement or authority is passed to You in respect of such intellectual property. However You are allowed to keep one copy of any thing contained or down loaded from this web site on Your computer for You own personal use and You are allowed to print up to one copy of anything contained on this web site for Your own personal use.

Where We collect information about You for submission to third party service providers, You agree and confirm by providing such information, that you have any such authority and rights required to allow Us to use such information in the way described in our privacy policy.

You agree not to use this site for any illegal purpose or to use this site to carry on any business or commercial operation.

You agree that We have the right to monitor and record how you use your Internet connection to this site. You acknowledge that this can include the use of cookies.

We may also use cookies in order to make it easier for You to use The Web Site or revisit The Web Site. 

We reserve the right to change, amend, suspend, interrupt, terminate, alter or adjust the service We offer through this web site without prior notification or warning.

You agree that You will not hold Us liable for any change amendment, suspension, interruption, termination, alteration, or adjustment to the web site or the service they offer through this web site.

You agree that We shall not be liable for any reduction or failure in the service that is outside of Our reasonable control or results from an unforeseen contingency.

Liability limitation.
We do not act as principal in the supply of a package or as principal in the supply of any component. We exclude all and any liability to the greatest extent allowed by law in connection with the provision of a package or a component related to a booking.

However the exclusion above shall not apply in respect of any act error or omission directly attributable to The Company where such act error or omission directly results in loss of or damage suffered by a Consumer or Customer. The total amount of The Company’s liability as accepted by this paragraph shall be limited to the amount of payment received from the customer or consumer in respect of the booking.

 By accepting these terms and conditions You agree that We do not act as principals and that all tickets vouchers and coupons are issued by Us in our capacity as retail agents for the principals and or ATOL holders and on the express condition that We are not liable to any passenger for loss damage delay injury cancellation or any additional expense suffered by any traveller whatsoever for any cause beyond Our control. 

Legal contract and law clause
These terms and conditions are subject to English law and jurisdiction of the English courts.

Both Parties intend that the terms of these Terms and Conditions should only be enforceable by the Parties and accordingly these Terms of Business shall not be enforceable by any other party by virtue of The Contracts (Rights of Third Parties) Act 1999.

Both Parties agree that these Terms and Conditions shall represent the whole contract between the Parties and any Consumer unless otherwise specifically agreed in writing.

Both Parties agree that if one clause or part of these Terms and Conditions is not enforceable in law then the other parts will remain in full force and effect.


Version: 22 January 2020.